Question 1

I have never had a massage before. Give me a full rundown of what to expect, wear, etc.

Accepted Answer

When you book your session, you will receive an intake form by email. This helps us review your health history, learn about any pain points or concerns, and better understand what you want from the session before you arrive.

We recommend wearing loose, comfortable clothing, especially something you do not mind getting a little oil or lotion on. Many clients also prefer to bring a change of clothes for after the session, particularly if they are heading back to work or out for the day.

When you arrive, your massage therapist will bring you to the treatment room and go over a brief consultation with you. This is your time to talk about your goals, problem areas, pressure preferences, and anything you want focused on or avoided. Once that is done, your therapist will step out of the room and ask you to undress to your comfort level before getting on the table under the sheet.

A good general rule is this: if an area stays covered by clothing, we treat that as a boundary and do not work there. For example, if you leave your socks on, we will not work on your feet. If you leave a bra on, we will avoid the areas it covers, which can limit access to parts of the upper and mid back. The main exception is underwear. If you choose to leave underwear on, we may still be able to perform compression work to the hips and gluteal muscles over the sheet, but only when appropriate and only with your prior consent.

Throughout the session, you will always be properly draped, and only the area being worked on will be uncovered. Your comfort, privacy, and sense of safety are always a priority.

When the session is complete, your therapist will step out again so you can get dressed in private. Once you are ready, we will meet you up front, offer you water, and go over any recommendations based on your goals, tension patterns, and areas of concern.

If you are ever unsure about anything before or during the session, just ask. We would much rather explain the process and help you feel comfortable than have you guessing.

Question 2

I have never had a stretching session before. What should I expect?

Accepted Answer

Our stretching sessions are a mostly passive experience designed to help lengthen and open the legs, hips, lower back, neck, and chest. They are especially helpful for office workers and anyone who spends long hours sitting at a desk, driving, or staying in the same position for much of the day. Many clients feel the greatest benefit doing a stretch after a massage. This allows the therapist to warm the muscles beforehand and better target areas of restriction.

Stretching sessions are performed with the client fully dressed, so we recommend wearing loose, flexible clothing that allows for comfortable movement. Restrictive clothing, such as some jeans or tight pants, and potentially revealing clothing, such as skirts or dresses, may make stretching difficult or inappropriate. If that happens, the session may need to be adjusted or changed to massage instead.

A simple way to think of it is like a yoga class where we do most of the work for you. Your job is to relax, breathe, and let your body move through the stretches as we guide the session safely and comfortably.

Question 3

What duration would you recommend I book?

Accepted Answer

95% of our customers book 90 minutes. This gives the therapist plenty of time to work problem areas while also allotting plenty of time to do a full body session. Many of our customers break this 90 into a 60 minute massage with a 30 minute stretch directly afterwards, potentially giving better relief from tension and discomfort than you can get in a normal 90 minute session.

Question 4

Can my session focus on specific areas?

Accepted Answer

Absolutely. If you want focused work on your neck, shoulders, low back, hips, legs, or another area, your session can absolutely be built around that. Our therapists are also trained to make informed recommendations based on how the body is connected, helping us address not just where you feel discomfort, but what may be contributing to it.

For example, tight gluteal muscles and hamstrings can contribute to low back pain, while restricted pectoral muscles can create tension into the neck and even down the arms.

Question 5

Is this more for relaxation or pain relief?

Accepted Answer

It can be either, or a blend of both. Some clients come in for stress relief and nervous system support, while others want more focused work for tension, mobility, and chronic discomfort. Your session is tailored to your goals.

Question 6

How do I book an appointment?

Accepted Answer

We recommend that all first-time and returning clients schedule through our online booking service [HERE].

It allows you to view our availability, choose a time that works best for you, and complete the information needed to reserve your appointment. The system is straightforward, easy to use, and designed to be accessible for clients of all age groups.

If you have any trouble, please feel free to call or text our office at [number]. We will get to you as soon as possible.

Question 7

How early should I arrive?

Accepted Answer

For the safety and privacy of our staff and clients, the door remains locked while therapists are in session. The door is unlocked 15 minutes before your appointment start time.

If you arrive a little early and the door is unlocked, you are welcome to wait in the lobby or use the restroom until your session begins.

If the door is still locked when you arrive, please wait in your vehicle and text our office. We will let you know as soon as you are able to come in.

Question 8

What if I am running late?

Accepted Answer

Your appointment time is reserved specifically for you. If you are running late, we will do our best to accommodate you, but late arrivals may result in a shortened session so the rest of the schedule can remain on time.

Please note that shortened sessions are not discounted and will still be charged at the full scheduled rate.

Question 9

Do you accept walk-ins?

Accepted Answer

No. We are an appointment-based practice, and appointments require at least 2 hours’ notice to schedule. Booking in advance is the best way to secure the time that works best for you.

Question 10

Is gratuity included?

Accepted Answer

Yes. A built-in $20 gratuity is already included in your session price. Additional tipping is never expected.

Question 11

What forms of payments do you accept?

Accepted Answer

We are a card-only business. A valid credit or debit card is required to remain on file for all appointments and for membership billing. Cash payments are not accepted.

Question 12

What is your cancellation policy?

Accepted Answer

To ensure fairness and availability for all clients, we require at least 24 hours’ notice for any cancellation or rescheduling.

Cancellations made with less than 24 hours’ notice may be charged 50% of the scheduled service price if we are unable to fill that appointment time. This helps compensate your therapist for the time that was reserved specifically for you.

No-call, no-shows, meaning missed appointments without notice, may result in a charge for 100% of the scheduled service.

If you are a Tytan Member, you may choose to forfeit a session credit instead of being charged. Members may also be eligible for a more flexible 12-hour cancellation window. Please refer to your membership agreement for full details.

We understand that life happens. Exceptions may be made in cases of verifiable emergencies, illness, or inclement weather at the therapist’s discretion.

Question 13

Do you offer refunds?

Accepted Answer

Completed services, prepaid services, and memberships are non-refundable.

If you have any questions, concerns, or feedback about your experience, please email Owner@TytanMassage.com with your name, phone number, and a brief description of your session. The owner will respond as soon as possible.

Question 14

How long is the membership for?

Accepted Answer

All memberships start with an initial 60-day commitment. After that, they continue month to month until you request cancellation or Tytan Massage ends the membership based on the terms of the agreement.

Question 15

Can I freeze my membership?

Accepted Answer

Yes. Members may request a membership freeze for up to 3 months per calendar year. Once the Membership Freeze Form is submitted, billing will pause, though any unused credits on your account may still be used if they remain valid.

Credits do not stop expiring during a freeze and are still subject to the normal 3-month rollover limit. After the 3-month freeze ends, billing will automatically resume unless the membership has been canceled separately.

Question 16

How do I cancel my membership?

Accepted Answer

Once your initial 60-day commitment has been completed, you may cancel your membership at any time by submitting written notice through our online cancellation form.

Please note that memberships are non-refundable, and any unused prepaid credits must be used within 60 days of your last auto-payment. After that, remaining credits will expire.

Frequently Asked Quesions